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Scribus => Installation and Setup => Topic started by: 3s2c1rlixbaursd on July 07, 2020, 08:40:33 pm

Title: Receiving "EXCEPTION_INT_DIVIDE_BY_ZERO" upon initial open.
Post by: 3s2c1rlixbaursd on July 07, 2020, 08:40:33 pm
https://i.imgur.com/gKulUVR.png

Howdy!

Upon attempting to open scribus for the first time, I receive and EXCEPTION_INT_DIVIDE_BY_ZERO error. There is no error number visible on the notfication, you can see it in the link above.

I am running x64 Windows 10 Home, and I do not have ghostscript installed.

Any ideas?
Title: Re: Receiving "EXCEPTION_INT_DIVIDE_BY_ZERO" upon initial open.
Post by: a.l.e on July 08, 2020, 02:34:16 pm
which version of scribus are you running and from where did you download it?
Title: Re: Receiving "EXCEPTION_INT_DIVIDE_BY_ZERO" upon initial open.
Post by: 3s2c1rlixbaursd on July 09, 2020, 01:08:17 am
https://sourceforge.net/projects/scribus/files/scribus/1.4.8/

I believe I am running 1.4.8, unless there was an update within the last 24 hours.
Title: Re: Receiving "EXCEPTION_INT_DIVIDE_BY_ZERO" upon initial open.
Post by: a.l.e on July 09, 2020, 06:24:03 pm
the file seems to be a good one.

you might want to try to remove the preferences by renaming the directory

C:\Users\username\AppData\Roaming\Scribus

and letting scribus recreate it.
Title: Re: Receiving "EXCEPTION_INT_DIVIDE_BY_ZERO" upon initial open.
Post by: 3s2c1rlixbaursd on July 11, 2020, 03:13:45 am
Hi, thanks for your help!

I uninstalled scribus, reinstalled it with the path you mentioned with the install wizard. Same error. Any other additional information I could provide? :/
Title: Re: Receiving "EXCEPTION_INT_DIVIDE_BY_ZERO" upon initial open.
Post by: steven8 on September 02, 2020, 04:25:41 am
I only found one site that talked about this error.  A moderator said this error is usually a video issue.  It was for a video game and the solution was the user got a new video card.  You may just want to make sure your video card drivers are up to date.