I just wanted to come back and update the situation.
They issue has been resolved. I tried to "collect for output" but since there was nothing to actually collect I started thinking it was another issue altogether. I couldn't understand why she was having a problem seeing ANYTHING especially since the document included text boxes created in Scribus.
Thankfully she sent me screenshots because I don't think I would have figured out where she was going wrong if she didn't. It turns out she was searching for the template *I* made her, in Scribus's native template area.
So yeah, nothing to do with Scribus and no problems here. Whew.
I just wanted to come back and thank scribus (the admin) again. Even though the issue had nothing to do with the answer you provided I am deeply thankful for your response, and it was a pretty quick response to boot which just makes me love Scribus (the program) and the support even more.