Scribus Forums

Scribus => Installation and Setup => MacOS => Topic started by: elder_gent on October 27, 2018, 03:40:26 am

Title: Scribus vs MacOS Mojave
Post by: elder_gent on October 27, 2018, 03:40:26 am
Just installed Mojave and Scribus is not opening.  It gets hung during boot while setting colors.  Installed newest version 1.4.6.  Will 1.54 fix this?  Where can I get it?  Every time I try I end up with 1.46 instead.
Title: Re: Scribus vs MacOS Mojave
Post by: a.l.e on October 27, 2018, 02:51:11 pm
Do you have many fonts installed?

On its first start, Scribus might be busy indexing them...

Otherwise, we have no report about Scribus now woring on OS X....
Title: Re: Scribus vs MacOS Mojave
Post by: RandyB on October 30, 2018, 01:55:34 am
I have the same problem.  I just upgraded to Mojave 14 and Scribus 1.4.6 will not load.  I gets past the fonts loading and hangs on the color pallet.  I have had to force quit several times.  Help.
Title: Re: Scribus vs MacOS Mojave
Post by: a.l.e on October 30, 2018, 07:58:22 am
ok... personally i cannot test...

somebody (possibly one of you both) has now opened a ticket for it:

https://bugs.scribus.net/view.php?id=15467

let's wait for the reply from the developer in charge of the dmg...
Title: Re: Scribus vs MacOS Mojave
Post by: a.l.e on October 31, 2018, 09:44:02 am
craig has replied:

"1.4.6 does run on Mojave. Maybe check your security settings or whatever (the warning will tell you), but it will work."

what is the error your are seeing?

ciao
a.l.e
Title: Re: Scribus vs MacOS Mojave
Post by: RandyB on October 31, 2018, 04:51:00 pm
Each time I try to start up Scribus by selecting an .sla file from Finder, the following occurs:
1. The usual startup screen opens and the initialization scripts begin loading.  Color wheel spinning.
2. The initialization for Color Profiles hangs for at least 30 mins, but the continues on. Color wheel spinning.
3. The initialization for User Shortcuts hangs for over an hour. I then just left the Mac to churn overnight. Color wheel spinning.
4. In the morning my file was open and displayed on screen, but was frozen. Color wheel spinning.
5. Locked up and have to Force Quit each session.

I have tried various other approaches all with the same result.  Scribus 1.4.6 will not run in Mojave 14 on my Macbook Air.
Title: Re: Scribus vs MacOS Mojave
Post by: a.l.e on October 31, 2018, 09:46:10 pm
can you try to start scribus without a file?
Title: Re: Scribus vs MacOS Mojave
Post by: RandyB on October 31, 2018, 11:35:51 pm
I did try running Scribus without selecting an .sla file and I got the same behavior.  Then, I rebooted so there was nothing running in the background and tried opening Scribus without selecting an .sla file and I got the same behavior - unrecoverable hang on startup screen. 

What is curious is Scribus was working perfectly 10 minutes before upgrading to Mojave 14.  I made not system changes in security or anything else.  When Mojave was finished, I checked all of my programs and the only one that will not open is Scribus.  I am really stuck and hoping you can help me solve this problem as I use Scribus everyday.

Has anyone at your labs tested Scribus on a Mac after upgrading to Mojave 14 from High Sierra 13?
Title: Re: Scribus vs MacOS Mojave
Post by: RandyB on November 01, 2018, 02:06:42 am
[moderation: please don't follow these instruction. look further down for the ctrl-click solution]

I solved the problem. 

First, I had to add the following command line in Terminal: sudo spctl --master-disable.  This gave me the option on the General tab of Security & Privacy to select "Anywhere" in the "Allow apps downloaded from: section.  This option has been removed from the latest versions of MACOS.

Second, on the Privacy tab, I unchecked Scribus in the "Allow the apps below to control your computer".


Once I did this and rebooted, Scribus opens like it did before.

Problem solved!
Title: Re: Scribus vs MacOS Mojave
Post by: a.l.e on November 01, 2018, 10:39:53 am
[moderation: please don't follow these instruction. look further down for the ctrl-click solution; while this solution has the same ffect, the next one is much easier to do]

randy, i've found a similar instruction in the internets... but i'm not sure that this is the best way to solve the issue.

i've further searched the topic and i've found a way to only authorize a single app.
this would work by typing in the terminal:

spctl --add /Applications/Scribus.app

(if your copy of Scribus is installed in the main Applications directory.)

but, in the past one could just ctrl-click (or use the right click) on the scribus icons and then click on "open" to allow the launching of Scribus.
does this not work anymore?
in my eyes, this would still be the preferred way to do that...
Title: Re: Scribus vs MacOS Mojave
Post by: RandyB on November 01, 2018, 06:20:36 pm
A.L.E.
Your solution worked!  So:

1. I reversed what I had done yesterday.  In Terminal I gave the command: sudo spctl --master-enable.
2. In System Preferences > Security & Privacy > General tab, I disabled "Anywhere" from the "Allow apps downloaded from:" and selected the radio button for "App Store and identified developers".
3. I closed all apps and rebooted. 
4. I opened Scribus and it opened normally.

Thank you A.L.E. for a more secure method of enabling Scribus to run on Mojave!
Title: Re: Scribus vs MacOS Mojave
Post by: johnhite on November 02, 2018, 03:15:23 pm
I'm still not having any luck with this. I've tried all of the solutions here and none have worked. Does anyone have another suggestion?

Thanks!
Title: Re: Scribus vs MacOS Mojave
Post by: a.l.e on November 02, 2018, 09:13:30 pm
have you managed to right click (or control click) the scribus icon and pick the open item?
Title: Re: Scribus vs MacOS Mojave
Post by: johnhite on November 24, 2018, 11:13:41 pm
Okay, it's been over a month since I was able to use Scribus. Can someone PLEASE help? I've tried all of the solutions here and none of them work!

Thanks!
Title: Re: Scribus vs MacOS Mojave
Post by: a.l.e on November 24, 2018, 11:46:45 pm
if you right click on the scribus icon and pick the "open" command you will be able to open scribus.

since you're not explaining what is failing for you, i really cannot give you any further help.

i can only repeat my question: did you manage to right click on the scribus icon?
Title: Re: Scribus vs MacOS Mojave
Post by: olibrius on November 26, 2018, 12:27:44 pm
if you right click on the scribus icon and pick the "open" command you will be able to open scribus.

since you're not explaining what is failing for you, i really cannot give you any further help.

i can only repeat my question: did you manage to right click on the scribus icon?

Hello,
I have the same issue. Right click opening doesn't work : Scribus launch is stuck on ICC charging...
Please help ! I need to finish an important job !
Title: Re: Scribus vs MacOS Mojave
Post by: a.l.e on November 26, 2018, 06:05:08 pm
so, right click does work!

otherwise you would not get stuck at ICC charging!
you would not be able to start scribus at all.

i think of three possibilities:

- you have lot of resources to load and that takes time for the first run.
- one of the icc profiles scribus tries to load is leading to an error.
- you have an issue with your settings and should reset them.

in the first case: you should just wait.

in the second one, you should try to remove all the icc profiles, and if scribus then works, but them back one after the other until you have found the failing one.

in the third case you should rename ~/Library/Preferences/Scribus/ to force scribus to rebuild the settings...

it's hard to say more, without seeing what is on your computer...
Title: Re: Scribus vs MacOS Mojave
Post by: olibrius on November 26, 2018, 06:38:51 pm
Thanks for your answer.
I waited 1H30 for Scribus to open, but now it needs several minutes to select an object or to process any simple action.
Even scrolling the document takes ages !
Should I re-install or is there anyway to fix this problem ?  ???  :'(
Title: Re: Scribus vs MacOS Mojave
Post by: a.l.e on November 26, 2018, 07:03:50 pm
are you directly opening scribus or are you double clicking on a specific document?

if you're directly opening scribus, you have a problem on your computer.

if you're opening a specific document, you have document that got too big during the last session.

there are several hints in this forum, how you can free some resources, and the "right workardound" depend on the content of scribus.

so, if scribus works ok without any document open (or with a new file), then you will have to disclose more about the content of your specific document.
if you get the problem with an empty file, then... well, we will have to further think about... but i somehow think that your issue is related to the specific document....
Title: Re: Scribus vs MacOS Mojave
Post by: olibrius on November 26, 2018, 07:43:13 pm
I open Scribus directly by right clicking : 1H30
I work on the same document I created before mac OS update, with no modification : any action takes about 1 min to proceed...
Title: Re: Scribus vs MacOS Mojave
Post by: olibrius on November 26, 2018, 09:16:25 pm
I also tried to reinstall Scribus... Same problems  :-\
Title: Re: Scribus vs MacOS Mojave
Post by: a.l.e on November 26, 2018, 09:40:20 pm
i have never seen any case, where reinstalling the same version of scribus fixed anything.

you still did not tell us if a new (empty) document is fast and what could be that makes your document slow:

- many images?
- big images?
- long text chains?
- lot of pages?

repeating that you have "same" problems does not help here, since we don't see what "same" refers to.
sorry.
Title: Re: Scribus vs MacOS Mojave
Post by: olibrius on November 27, 2018, 12:03:58 am
My problems are the one I described in my second post.
As I said, I open Scribus DIRECTLY, without opening any file, by right clicking the icon.
Scribus opening takes more than one hour.... WITHOUT ANY FILE.
Then, when I try to open a file (scribus already running), it takes 10 more minutes...
And when my file is open, it takes about 1 min to do ANYTHING (select an object, right click, etc.)
The document was working perfectly on my computer before the Mojave update, with the same images, text, pages or whatever. The only change is Mac OS update.
Sorry if yo don't understand me, I'm french and I try to do my best to explain...
Title: Re: Scribus vs MacOS Mojave
Post by: utnik on November 27, 2018, 01:35:51 am
hi olibrius

did you try to rebuild the settings as ale described in his first answer to your post?
…his will often fix strange scribus issues.

utnik
Title: Re: Scribus vs MacOS Mojave
Post by: olibrius on November 27, 2018, 09:12:22 am
Hi Utnik,
Thanks for answering.
I didn't try it yet, but I don't really understand what I have to do.
What file or folder do I have to rename ?
I can't find any "scribus" in ~/Library/Preferences...
Could you be a bit more precise please ?
Thanks again for your help...  ::)
Title: Re: Scribus vs MacOS Mojave
Post by: a.l.e on November 27, 2018, 10:16:39 am
hi olibrius,

the ~ in ~/Library/Preferences is your "home".

from your reply (as with your previous replies) it's not clear what did not work.

did you find ~/Library/Preferences ?
and there was no Scribus in there?

or you did not find ~/Library/Preferences ?

~/Library is a hidden directory and you can reach it with the Go menu (iirc there is a modifier key for showing the typical hidden paths in the Go menu...).

if you don't know what i am talking about, you should probably ask for help to a person that has more experience with lower level Mac Os tasks.
by looking over her shoulders you will learn a bit about it too : - )

you should not mess with the content of ~/Library, if you're unsure what it is about... since you could "break" things in Scribus or other apps installed on your computer.
Title: Re: Scribus vs MacOS Mojave
Post by: olibrius on November 27, 2018, 11:44:01 am
Hi ALE,

I eventually found my ~/Library/Preferences/Scribus folder (I had to unhide folders).
Do I have to rename the Scribus folder ?
I can explain my problem one more time, trying to be cristal clear :
- Scribus needs 1,5 HOUR to open : I open Scribus directly by right-clicking the icon
- when scribus is finally open, it needs about 10 minutes to open a file
- then, it takes beetween 30 seconds to 1 minute to do any kind of action : select an object, open menu, right-click... everything takes a very long time to proceed.
This problems make the app unusable !
Everything used to work perfectly before the mojave update...
I hope you understand my problem with these words, because I don't know how to explain it clearer...
Thanks again for your patience...
Title: Re: Scribus vs MacOS Mojave
Post by: olibrius on November 27, 2018, 12:13:12 pm
I changed the ~/Library/Preferences/Scribus folder's name.
When launching Scribus, it created a new Scribus folder in Preferences, but it didn't solve my problem...
Title: Re: Scribus vs MacOS Mojave
Post by: a.l.e on November 27, 2018, 12:43:45 pm
OLIBRIUS,

as always, you fail to provide (part of) the essential information in a clear way.

> When launching Scribus, it created a new Scribus folder in Preferences,

this part is fine: we now know that you successfully renamed the right folder!

> but it didn't solve my problem...

currently, the first issue you are facing is: scribus takes 10 minutes to start.
the correct information to provide us would have been: scribus still takes 10 minutes to start.

if the sentence above is correct, please start scribus a second time (the first time it might need to index resources like fonts!) and see if it stills needs so much time.

as strange as it might seem to you, if scribus needs 10 minutes to start (not on the first start after having recreated the settings!), then we don't really care if every action takes very long. that is to be expected.

for your information: from what you wrote it could be that scribus now starts in a snappy way, but it still takes a long time to open your document and every action takes very long.
your problem is not solved, of course, but in that case we would have made a big step forward.

you might not see why for me (for us) it matters, but, believe me: the hints we can give you are very different if scribus takes 10 minutes to start without having to open a document or if your specific document needs a long time to edit.


to be clear: here two question i'd like you to answer:

- does scribus still need 10 minutes to start when you double click on its icon (excluding the first start after you have renamed the Scribus directory in ~/Library)?
- and do other program start in a snappy way?


personally, i reiterate my hint to find a person in your neighborhood who knows how to check performance problems on a mac...
Title: Re: Scribus vs MacOS Mojave
Post by: olibrius on November 27, 2018, 01:48:52 pm
Hi,
Did you read my 11H44 post ?
Scribus doesn't take 10 min to launch but more than 1 hour. I launch it again 55 minutes ago, without any file opening... it's still trying to open while I'm writing this.
What takes about 10 minutes is to open a file when Scribus is finally open...
Other programs look to work fine, as Gimp for exemple
Title: Re: Scribus vs MacOS Mojave
Post by: utnik on November 27, 2018, 02:02:23 pm
hi olibrius

does it matter if you're working with scribus1.4.7 or 1.5.4?
(i just try to find a 'point of attack' for a problem i don't know much about…)

utnik
Title: Re: Scribus vs MacOS Mojave
Post by: olibrius on November 27, 2018, 02:21:17 pm
hi olibrius

does it matter if you're working with scribus1.4.7 or 1.5.4?
(i just try to find a 'point of attack' for a problem i don't know much about…)

utnik

I'm using 1.4.7, but I can try the 1.5.4 beta
Title: Re: Scribus vs MacOS Mojave
Post by: a.l.e on November 27, 2018, 02:24:30 pm
yes, i've read your 11H44 post and i retained that scribus takes too long to start.

10 minutes or 1.5 hours does not matter.

it's too long. this is what matters.

can i really suggest you to bring your computer to some skilled person in your neighborhood and get her to fix it?
if you're correctly reporting what happens on your computer, this is a problem i've not seen reported yet.
you will probably need the help of a specialist who can access your computer. you can show her this thread so that she can get some hint what to look at (if she does not know much about scribus).

it might be a hardware problem. a wrong icc profile (you should temporary remove all of the them), a font problem... or some other problem that relates to your computer or the software installed on your machine.

just one thing: stop waiting for one+ hour for scribus to start.
except that you have to get scribus to go through the whole start process once and quit it in a clean way once. so that the new settings are 100% saved.
but even then... scribus should not take 1 1/2 hour to start. really.

without new information, i think i'm done with this thread.
there is not much more i can tell you.

the best option for a fast solution is to find a different computer, install scribus on it and move your project there, collected for output in your current scribus (it will probably take hours to complete... but then you migrated away).
... but since i don't see you, i don't even know if using a different computer is an option for you.
one more reason why, you need local help.
Title: Re: Scribus vs MacOS Mojave
Post by: olibrius on November 27, 2018, 03:25:54 pm
hi olibrius

does it matter if you're working with scribus1.4.7 or 1.5.4?
(i just try to find a 'point of attack' for a problem i don't know much about…)

utnik

The 1.5.4 beta works great !!!  ;D
Big thanks to you and a.l.e for your advices and patience  ;)
Title: Re: Scribus vs MacOS Mojave
Post by: a.l.e on November 27, 2018, 04:07:29 pm
warning: 1.5.4 is a development version and not all features are stable!

but it's very usable and many things are better and more stable than in 1.4.
as a rule of thumb, if you use the same features as you were using in 1.4 you should be fine.

from what you have written until now, you should now finish your urgent project in 1.5 and then get your 1.4 fixed and continue your work with it.

there must be a reason why scribus 1.4 does not work for your anymore... and we could not find out what it is...

good luck with your project!