Sorry, Zemonster but without having physical access to the disk and software there's not much extra help I can give.
The solution, if there is one, could depend on many things, such as:
* why the drive failed (e.g. abrupt power failure vs. software issue, etc.),
* how it failed (e.g. physical injury vs. data corruption, etc.),
* how your recovery software works,
* and so many other things.
This is one of those areas where it is so much easier to be actually sitting in front of the hardware and being able to try various things in quick succession just to get a feel for what the situation is before trying to come up with a plan of action.
I would suggest that you ask around in a more "data-recovery-oriented" forum for more detailed instructions as you will probably get more help elsewhere. http://stackoverflow.com/questions/tagged/data-recovery
might be a good place to start.